Customer Service
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Welcome to our Customer Service Centre - a source of information for ordering or returning Abbott products. Call our toll-free numbers to place an order, or if you have questions or want product information on Abbott Canada’s nutritional, pharmaceutical, vascular and diagnostic products. |
If you want to place an order:
- Pharmaceutical / Nutritional products: 1-800-567-2226 (Abbott) and 1-888-704-8270 (AbbVie)
- Vascular products: 1-866-552-5753
- Diabetes Care products: 1-800-760-5591
- Diagnostic and Molecular products: 1-800-387-8378 for English service or 1-800-465-2675 for French service
General Information:
Pediatric Nutritional Products
Consumers and health care professionals who have questions or want information on our pediatric nutritional products may call the Abbott Nutrition Healthcare Hotline at 1-800-670-7878, Monday through Friday, from 8 am to 9 pm EST, and weekends from 10 am to 6 pm EST.
Adult Nutritional Products
Consumers and health care professionals who have questions or want information on our adult nutritional products may call Consumer Relations at 1-800-699-9948, Monday through Friday, from 8:30 am to 4:30 pm EST.
Nutritional Products and Enteral Feeding Pumps
Health care professionals who have questions or want information on our adult and pediatric nutritional products or on our enteral feeding pumps may call our team of clinical dietitians at 1-866-767-7411, extension 1, Monday through Friday, from 8:30 am to 5:00 pm EST.
Pharmaceutical Products
Health care professionals who have questions or want information on our pharmaceutical products may call 1-800-361-7852, Monday through Friday, from 8:30 am to 4:30 pm EST.
Vascular Products
Health care professionals who have questions or want information on our vascular products may call 1-866-552-5753, Monday through Friday, from 8:30 am to 5:00 pm EST.
Diabetes Care Products
Consumers and health care professionals who have questions or want information on our diabetes care products may call 1-888-519-6890, 24 hours a day, 7 days a week.
Molecular Products
Health care professionals who have questions or want information on our molecular products may call 1-800-387-8378, extension 3242 for English service or 1-800-465-2675 for French service, Monday through Friday, from 8:00 am to 5:00 pm EST.
Diagnostic Products
Health care professionals who have questions or want information on our diagnostic products may call 1-800-387-8378 for English service or 1-800-465-2675 for French service, Monday through Friday, from 8:30 am to 4:30 pm EST.
Animal Health Products
Veterinary professionals and pet owners who have questions or want information on our animal health products may call Danyelle Lemieux at 1-800-361-7852, extension 7202, Monday through Friday, from 8:30 am to 4:30 pm EST.